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Certified Agile Service Manager (CASM)®


A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified ScrumMaster(CSM). Working together, ScrumMasters and Agile Service Managers can instil agile thinking into the entire IT organisation as the basis of a DevOps culture.

Can't see a course date that suits you? Please contact training@ics.ie to find out future dates.

Duration | 2 Days

Cost | Members €1,000 Non-Members €1,200

CPD Points | 15

Venue | ICS HQ or onsite nationwide

Who should attend


  • Anyone interested in learning about Agile and Scrum from a product and process perspective
  • Employees and managers responsible for designing, reengineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Process stakeholders


What you will learn


The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:


  • What it means to "be agile"
  • The Agile Manifesto, it's core values and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Scrum roles, artefacts and events as it applies to both products and processes
  • The two aspects of Agile Service Management:
  • Agile Process Improvement - ensuring processes are lean and deliver "just enough" control
  • Agile Process Design - applying Agile practices to process design projectsTake one  - Software Development/ IT Infrastructure/ Data Analytics

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate's designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.

Benefits

This course provides an introduction to Agile Service Management - the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT's effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.


Entry Requirements;

  • Completion of pre-class assignment
  • Familiarity with IT service management processes and ITIL® is recommended
Can't see a course date that suits you or would like some more information? Please contact training@ics.ie to find out future dates.


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