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itSMF Webinar: How to successfully get AI into your organisation

In this webinar we will identify which business areas within an organisation can benefit from AI and how AI could make a difference to your customers and your employees. We will also look at the inevitable challenges and risks associated with the adoption of AI, including data challenges, AI ethics and sustainability. We will consider the differences between buying and building an AI solution and we will outline the process to follow to give you the best possible chance of success in an AI implementation. Finally we will look at the likely future developments of AI and future benefits, risks and challenges. 

Speaker: Steve Lawless, CEO, Purple Griffon 

Married with five children I've been working in IT for the last 40 years, half of which time I've been lead   ITSM consultant and trainer at  Purple Griffon, amassing over sixty certifications over the years. I've also worked for Allied Bakeries,  Provincial Insurance, AXA, O2, HMCE and Barclays Bank in various Service Management roles. I have always had a keen interest in the latest technologies and recently co-authored the BCS Artificial Intelligence Foundations book alongside Dr Andy Lowe. As a technical support analyst in the 1980's I had my first foray in AI development creating a smart system in the form of a Problem Management diagnostic tool, unfortunately back then we didn’t have the computing power to make it work successfully.

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15th Apr (Thu)


Begins at 12:00 and ends at 12:00


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