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itSMF webinar: Getting started with Business Relationship Management

The key problem that plagues ITSM professionals is how to ensure departmental effort results in value and purpose. Simply hoping that compliance to modern best practice will solve it has proven to fail, which creates a situation where the realisation of value is far below the intentions of technology.

Business Relationship Management (BRM) helps technology professionals to evolve culture, build partnerships, drive value and achieve convergence with their partners. This is achieved through the global BRM community and comprehensive body of knowledge, combined to build modern organisations where all relationships are working together for the common cause and benefit.

In this webinar we provide a practical overview of what the BRM philosophy really is, how every organisation has an existing BRM capability, and how to advance your BRM capability. This will help you to move all technology functions to true converged strategic partners, sharing ownership of business strategy and results.

Speaker Profile: Jonathan Boyd

Having worked within the IT industry for more than 20 years, much of this as a senior consultant covering ITSM practices and complex software solutions, Jonathan has a unique mix of IT and business understanding. 

Working across the UK, Europe and Central America, Jonathan has built up a high level of expertise, delivering successful transformation programs across multiple sectors including Retail & Commerce, Local Government, Legal & FinTech. 

Experiencing first-hand the business and IT gap becoming ever greater from years of traditional ITSM approaches, Jon is leading a paradigm shift in thinking for CIOs and IT teams across the markets.

Jonathan, Senior Solutions Consultant with Prophecy International, holds a number of industry qualifications as well being the EMEA ambassador for the BRM Institute, certified as a BRMP and CBRM trainer, IT Quality Expert, authorised trainer in IT Quality Index and a DCMM certified instructor. Jonathan is also a former member of the itSMF UK board.

Jonathan strives to advance the IT industry through new approaches that will challenge the very idea of what IT, within the enterprise is.


Start – 8:30 am

Q&A -  9:15 am

Finish – 9:30 am

Members – book your place at this event for the special price of just €25.00  Free

Membership means more than saving on events. You can also network with like-minded professionals, and gain recognition of your experience and expertise. Learn more about membership benefits.

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2nd Jul (Thu)


Begins at 08:30 and ends at 09:30


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